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BSU_ITOutcomes_2017.pdf

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12 Outcomes 2017 Lives may depend on getting an emergency message out to as many constituents as possible, quickly and efficiently. Alertus is yet another way BSU strives to protect faculty, staff and students. "Alertus is a complete screen takeover," said Assistant Chief of Police Matthew Rushton. "When we activate the system, a bright yellow and red logo flashes the emergency message on every BSU-managed computer screen. Users can't resume their work or perform any function until they acknowledge the message." IT's Systems and Support teams remotely installed the Alertus safety soware on all campus-managed computers. While BSU already has several robust emergency alert systems in place, including text and voice messages, sirens and digital leader boards connecting east campus to west, this new system adds the ability to send messages instantaneously to every active computer during critical emergencies. For example, if students are working in the library or computer lab with cell phones silenced, an Alertus screen takeover gets the message across. Chris Drowne, IT project manager, worked with Assistant Chief Rushton and many others on this important campus project. "Alertus is a great addition to the safety precautions that currently exist on campus," he said. To successfully implement the system, IT set up a stand- alone server to work directly with the Alertus soware. And that collaboration, according to both Mr. Drowne and Assistant Chief Rushton, was smooth and seamless. "I think Alertus is a great addition to BSU's security system," said Sarah Landers, '15, donor relations coordinator in University Advancement. "I feel much safer knowing that if I don't have access to my cellphone, whether it's on silent or doesn't have service, I am still connected with the rest of the university. is is especially important to me since University Advancement's office building is a bit more separated from campus than most." e challenge was this: all BSU's primary public safety partners – fire and police – moved, or are in the process of moving, to a digital platform from an analog one. "Digital signals are much better than analog," said Assistant Chief of Police Matthew Rushton. "But it's more than that – analog doesn't speak to digital, so unless BSU upgraded to the digital platform, the BSU Police Department could not communicate with the town of Bridgewater and surrounding towns." From an emergency management perspective, the upgrade of the two-way radio system is one of those critical safety changes needed now and seamlessly. "In my opinion," said Assistant Chief Rushton, "the successful collaborations the police now have with IT are critical to the day-to-day operations of the department, and the smooth implementation of this initiative is yet another example. We rely heavily on IT to make the technological changes we need to keep the campus safe. We rely on IT's leadership and its 'can-do' attitude. IT understands that we can't have any downtime, and everything gets done in a seamless fashion." "is was a big project, involving a lot of details to be worked out," said Chris Drowne, project manager. "It all went down seamlessly. e police department is very supportive of IT, and our working relationship is excellent." All of which translates, in this case, into the successful implementation of a project designed to keep us all safe. Pardon the Interruption - It's Important! Alertus Safety - It's All About Communication Two-Way Radio Upgrade Enhanced Communication

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